Mulderrigs Help Client Achieve £6,000 in Hair Damage Settlement


Miss Q approached Mulderrigs’ personal injury specialists after suffering chemical damage to her hair at the hands of a salon which was a part of a national chain.


Miss Q used to have very long and healthy hair before this incident. She took pride in having always taken care of it.

She approached the national chain salon and explained that she wanted to have a freshen up of her colour. She requested a balayage treatment, in which the ends of your hair up to around your ears are freehand bleached, creating highlighted strands. This treatment will usually require a toner or colour, to get any brass out of your newly bleached hair.

Industry guidance says that salons should carry out a strand test on hair before applying any bleach or colour to check that the hair is strong enough to withstand the treatment. The salon Miss Q attended did not carry out any tests on her, despite it being her first time having a treatment there.

On the day of the hair appointment, the hairdresser applied bleach to Miss Q’s hair and left it to develop. When they came to wash it out, it was noted that the bleach had left her hair with green tones.

Instead of acknowledging that the bleach hadn’t taken to her hair and was possibly causing damage, the hairdresser continued to bleach her hair again.

Miss Q spent approximately six hours in the salon having bleach and colour applied to her hair.

Soon after her appointment she began to notice that her hair was damaged and snapping off. She got back in touch with the salon and explained her situation, but unfortunately nothing could be done to repair the damage.

How Mulderrigs Were Able to Help

Miss Q instructed Jo Smith of Mulderrigs to handle her hair damage claim.

Jo initially submitted a claim to the salon but their insurers denied any responsibility. Following this Jo instructed an independent hair and scalp expert to advise her further.

The expert prepared a supportive report confirming that the hair damage was caused by the salon’s negligence. He explained that the bleach had been left on Miss Q’s hair for too long and had been overlapped with previously bleached hair, which caused it to weaken and snap.

He considered the length of the client’s hair and confirmed that it would take over two years to regrow to its pre-incident length.

The insurers refused to negotiate a settlement, so we issued court proceedings. The salon continued to deny any responsibility until a few weeks before trial when they made an offer. Negotiations took place and our client was happy to accept an offer of £6000.

Solicitor, Jo Smith, who acted for Miss Q and has previous experience in hair damage claims against hairdressers said –

“During the claim the salon’s legal team had invited the client to withdraw her claim on the basis that it had no merit. So, it was very satisfying when they agreed to pay her compensation so close to trial.”

Miss Q said –

“Thank you so much, I’m so glad it’s over now. I really appreciate your help and guidance and helping me get justice.”

A trip to the hairdresser should be an enjoyable and relaxing experience. But unfortunately, hair treatments can occasionally go badly wrong, and a negligent hairdresser can cause serious injury and damage. Please get in touch for free advice – our team of experts will be able to tell you quickly if we can help. You can also check out our YouTube channel where solicitor Jo Smith discusses making a claim against a hairdresser.