Mulderrigs have developed a national reputation in the niche area of hair damage claims over the last twenty years. We have represented hundreds and hundreds of clients in successful claims.
For most people a “bad hair” day or a disappointing result at the hairdresser is just one of those things to be shrugged off.
But the perms, colours and bleaches used in salons can be extremely dangerous if not used properly.
And sometimes things go horribly wrong, leaving people with hair that will take several years to grow back to its pre-damaged condition.
Sarah Kershaw worked at a salon and one of the major product manufacturers came in to do a demonstration.
The rep asked Sarah if she could demonstrate a new colour product by colouring her roots. Sarah agreed but the rep then went ahead without carrying out any tests and then left the product on for far too long.
Sarah’s hair was badly damaged as a result, and our hair expert (a trichologist) said that it would take several years to return to normal.
Hairdressers have a legal duty to take care for their clients when applying these dangerous products and it seemed clear to us that there had been a breach of duty in this case.
So we agreed to take on the case on “no win no fee” terms.
The insurers for the salon initially denied any liability for the damage. But once we presented our expert evidence they agreed to negotiate with us and Sarah accepted an offer of £4500 in settlement of her claim.
If you know anyone who needs advice about a claim for a hair disaster please feel free to put them in touch with us.
(The name of our client has been changed)