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Hair Damage Claim - Bleach Bath Error - £3330 Settlement
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Zara Buckingham-Last from Cheshire instructed Mulderrigs in her hair damage claim following a bleach bath error.
She went to a local salon to have her hair dyed but she didn’t like the outcome because her hair was too dark.
So Zoe returned the salon about a week later and they agreed to perform a bleach bath colour correction.
After the bleach bath was applied to Zara's hair a dye was also applied.
At first this looked okay but when Zara left the salon she quickly realised that her hair was damaged.
The first time she washed her hair it was very matted and she couldn’t brush it.
Her hair then started to snap off.
Zara went back to the salon to complain and they gave her a complimentary conditioning treatment.
But this didn’t do anything to improve the condition of the hair which was effectively dead.
The Law On Hair Damage Claims
All hairdressers have a legal duty to take care for the safety of their clients, and this is particularly important when using dangerous bleach.
A bleach bath is a common method of performing a colour correction because it strips the hair of colour so the hairdresser can start afresh.
But the bleach is extremely strong and can cause massive damage to hair if it is not used properly.
So it is standard practice for any competent hairdresser to test the hair before going ahead.
But the salon didn't carry out any tests to check the strength of her hair before applying bleach bath all over the hair.
We were satisfied that Zara had a reasonable case so we agreed to act on "no win no fee" terms.
But suing a hairdresser is a complex business
The success of hair damage claims is dependent on getting helpful advice from a trichologist (a hair expert).
The trichologist in Zara's case confirmed that it was the salon’s negligence which had caused the damage.
He also reiterated how harsh bleach baths can be if not applied with proper care.
The expert said it would take over 2 years for Zara's hair to regrow.
The insurers for the salon denied liability.
They claimed that the appropriate tests had been performed.
They also suggested that Zara had applied some other harmful products herself.
But when we sent the expert trichology report to the salon’s insurers along with a sensible settlement offer they agreed to settle Zoe's claim for £3300.
(We have changed the name of our client and used a stock image to protect her privacy).